Terms & Conditions

1 Definitions and Interpretation

In these Terms and Conditions, the following definitions apply unless context requires otherwise:

• "winna," "we," "us," or "our" refers to the operator of the winna Casino platform accessible at winna.cam, duly licensed and regulated under applicable Philippine gaming laws.
• "Player," "you," or "your" refers to any individual who registers an account on winna or uses any part of the winna platform.
• "Platform" refers to the winna website at winna.cam, including all web pages, game content, features, tools, and services made available therein.
• "Account" refers to a registered player account created on the winna platform.
• "Funds" refers to any monetary balances deposited by you into your winna Account.
• "Bonus" refers to any promotional credit, free spins, cashback, or other incentive offered by winna to players from time to time.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory authority that oversees gaming operations in the Philippines.
• "KYC" refers to Know Your Customer verification procedures required to confirm a player's identity and eligibility to use winna.

References to any statute or regulation include all amendments, re-enactments, and replacements in force from time to time. Headings in these Terms are for convenience only and shall not affect interpretation.

2 Eligibility and Account Registration

2.1 Age and Legal Requirements

Use of the winna platform is strictly restricted to individuals who are 21 years of age or older, in accordance with Philippine laws governing gambling and the regulations promulgated by PAGCOR. It is a criminal offense in the Philippines for persons under 21 to engage in gambling activities. winna takes age verification seriously and may request government-issued identification at any time.

2.2 Residency and Jurisdiction

The winna platform is intended for use by individuals located in jurisdictions where online gambling is permitted. It is the Player's sole responsibility to determine whether accessing and using winna is lawful in their jurisdiction. winna makes no representations as to the legality of the platform in jurisdictions outside the Philippines.

2.3 Account Creation

To access real-money gaming features on winna, you must register an Account. During registration, you agree to:

• Provide accurate, complete, and current personal information, including your full legal name, date of birth, and valid contact details.
• Maintain and promptly update your account information to ensure it remains accurate.
• Create only one (1) Account per person. Multiple accounts are strictly prohibited and will result in permanent suspension of all associated accounts and forfeiture of any balance.
• Not register an account on behalf of another person or use another person's identity.
• Create a strong, unique password for your winna Account and keep it confidential.

2.4 KYC Verification

winna reserves the right to request identity verification documents at any stage of your relationship with us, including but not limited to: government-issued photo ID (Philippine passport, driver's license, UMID, or SSS card), proof of address, and payment method verification. Failure to provide requested documents within the specified timeframe may result in account suspension and/or withholding of withdrawal requests until verification is complete.

3 Deposits and Withdrawals

3.1 Accepted Payment Methods

winna currently supports the following payment methods for Filipino players: GCash, PayMaya, BDO Online Banking, BPI Online Banking, Metrobank Online, UnionBank, and select cryptocurrency options. Available payment methods may change from time to time at winna's discretion. winna does not accept cash deposits or third-party payment transfers.

3.2 Deposits

All deposits to your winna Account must originate from payment instruments registered in your own name. Minimum and maximum deposit amounts are displayed at the point of transaction and are subject to change without prior notice. winna does not charge deposit fees, though your payment provider may apply their own transaction charges.

3.3 Withdrawals

Withdrawal requests are processed by winna subject to the following conditions:

• Your Account must be fully verified (KYC completed) before any withdrawal request will be processed.
• Withdrawals must be made to the same payment method used for your most recent deposit, unless otherwise approved by winna's compliance team.
• Minimum withdrawal amounts apply and are displayed in the Cashier section of your Account.
• winna targets processing of approved withdrawal requests to GCash within 5 minutes; bank transfer withdrawals may take 1–3 business days depending on the recipient institution.
• winna reserves the right to delay or suspend withdrawal requests pending additional verification, anti-fraud checks, or compliance review.

3.4 Currency

All transactions on winna are conducted in Philippine Peso (PHP / ₱) unless otherwise specified. Cryptocurrency deposits are converted to PHP at the prevailing exchange rate at the time of the transaction. winna is not responsible for exchange rate fluctuations affecting cryptocurrency deposits or withdrawals.

4 Bonuses and Promotions

4.1 General Bonus Terms

winna offers various bonuses, promotions, and incentives to players from time to time. All bonuses are subject to specific terms and conditions applicable to each promotion, which will be communicated at the time the bonus is offered. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail.

4.2 Wagering Requirements

All bonuses awarded by winna are subject to wagering requirements, which must be completed before any bonus-derived winnings may be withdrawn. Wagering requirements, eligible games, and time limits will be clearly specified for each bonus offer. Failure to meet wagering requirements within the specified period will result in forfeiture of the bonus and any associated winnings.

4.3 Bonus Abuse

winna strictly prohibits bonus abuse, including but not limited to: creating multiple accounts to claim bonuses more than once, wagering strategies designed to circumvent wagering requirements, colluding with other players to exploit promotions, and using bot software or automated systems to complete wagering requirements. winna reserves the right to void bonuses and winnings, suspend accounts, and pursue recovery of funds in cases of confirmed bonus abuse.

4.4 Modification and Withdrawal of Bonuses

winna reserves the right to modify, suspend, or withdraw any bonus or promotion at any time and without prior notice. Players who have already claimed a bonus will be subject to the terms applicable at the time of claiming.

5 Gameplay Rules and Conduct

5.1 Game Rules

Each game available on the winna platform is governed by specific game rules, which are accessible within the game interface. Players are responsible for familiarizing themselves with the rules of any game before wagering. All game outcomes on winna are determined by certified Random Number Generator (RNG) systems independently audited for fairness. winna does not manipulate game outcomes.

5.2 Prohibited Conduct

Players using the winna platform are strictly prohibited from engaging in the following:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with winna games or the platform.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software errors, glitches, or bugs in the platform to obtain winnings that would not otherwise have been possible.
• Engaging in any form of fraud, including chargebacks, unauthorized payment use, or identity fraud.
• Laundering money or using winna for any activity connected to criminal enterprises.
• Harassing, threatening, or abusing other players or winna staff through any communication channel.

Violation of any of the above may result in immediate account suspension, forfeiture of all account balances, and referral to law enforcement authorities where appropriate.

5.3 Technical Malfunctions

In the event of a technical error, malfunction, or service interruption affecting any game or transaction on winna, winna reserves the right to void affected bets and return the original wager to the Player's account. winna is not liable for any losses arising from technical malfunctions beyond the return of the original stake.

6 Responsible Gaming

winna is committed to promoting responsible gaming and player welfare. We provide the following tools to help players manage their gaming activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their Account.
• Session Time Limits: Players may configure maximum session durations after which they will be automatically logged out.
• Self-Exclusion: Players may request temporary or permanent self-exclusion from the winna platform at any time by contacting our support team.
• Cooling-Off Periods: Players may request a short-term break from gaming.
• Reality Checks: Players may enable on-screen reminders showing time and money spent during a session.

winna encourages any player who believes their gambling may be causing harm to themselves or their family to make use of these tools and to seek support from qualified professional services. For more information on responsible gaming resources available in the Philippines, please visit winna's Responsible Gaming page.

7 Intellectual Property

All content on the winna platform — including but not limited to software, game assets, text, graphics, logos, icons, audio, and video materials — is the proprietary property of winna or its licensors and is protected by applicable Philippine and international intellectual property laws. Players are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform for personal, non-commercial purposes only.

Players may not copy, reproduce, modify, distribute, display, perform, transmit, or create derivative works from any content on winna without the express prior written consent of winna or the relevant rights holder. Unauthorized use of winna's intellectual property will be subject to legal action.

8 Privacy and Data Protection

winna's collection, use, storage, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms by reference. By accepting these Terms, you also consent to the terms of the Privacy Policy. Please review the Privacy Policy carefully before using winna.

winna complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Your personal data will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent.

9 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, winna shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the winna platform, including loss of profits, loss of data, or loss of opportunity.

winna's aggregate liability to any Player in connection with any claim arising under these Terms shall not exceed the total amount deposited by that Player in the twelve (12) months immediately preceding the date on which the claim arose.

Nothing in these Terms limits winna's liability for: (a) death or personal injury caused by winna's negligence; (b) fraud or fraudulent misrepresentation by winna; or (c) any liability that cannot be excluded or limited by applicable law.

10 Account Suspension and Termination

10.1 Suspension by winna

winna reserves the right to suspend or terminate any Player Account at any time, with or without prior notice, if winna reasonably believes that the Player has: violated any provision of these Terms; provided false information during registration or KYC; engaged in fraudulent, abusive, or illegal activity; or poses a risk to the integrity of the platform or other players.

10.2 Closure by Player

Players may request closure of their winna Account at any time by contacting our support team. Upon closure, any remaining verified balance will be returned to the Player via their registered withdrawal method, subject to completion of any outstanding KYC requirements.

10.3 Dormant Accounts

An Account is considered dormant if there has been no login activity for a continuous period of twelve (12) months. winna reserves the right to apply an administrative fee to dormant accounts in accordance with its current fee schedule, and to close dormant accounts after providing reasonable notice to the Player's registered email address.

11 Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, claim, or controversy arising out of or in connection with these Terms or the use of the winna platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating any formal legal proceedings, Players are encouraged to contact winna's customer support team to attempt informal resolution of any dispute. winna will use reasonable endeavors to resolve complaints within 14 business days of receipt.

For unresolved complaints relating to regulated gaming activities, Players may escalate the matter to PAGCOR in accordance with PAGCOR's complaint resolution procedures.

12 Amendments to These Terms

winna reserves the right to amend, update, or replace these Terms at any time. When material changes are made, winna will notify Players by posting the updated Terms on this page with a revised "Last Updated" date, and where appropriate, by sending a notification to your registered email address.

Your continued use of the winna platform following the posting of updated Terms constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the platform immediately and may request account closure as described in Section 10.2.

13 Contact and Complaints

For questions, concerns, or complaints regarding these Terms or your winna Account, please contact our support team:

• Email: [email protected] (plain text — not a link)
• Live Chat: Available 24/7 within your winna Account dashboard
• Language: Support available in English and Filipino
• Hours: 24 hours a day, 7 days a week, including Philippine public holidays

Our Filipino-speaking support team is ready to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across all regions of the Philippines.